Training & Audit
In any organization where ESD products
are used, there is a need to determine the effectiveness and efficiency of
the static control program, as well its proper implementation and knowledge
among employees. At Perbru, our training and audit programs are a vital
extension of our commitment to ensure optimum efficiency from the static
control products which we provide to our customers. We provide our customers
with the means to ensure successful development & implementation of an
effective ESD control program.
The trainings are conducted under the guidance of Mr. Ravi Zutshi. An MBA
with a degree in engineering, having over 20 years of experience in the
industry training for TQM and ISO compliance.
Personnel Training
An ESD control program can be
ineffective despite the use of right materials and existence of right
procedures. In any company-big or small, the role of training in successful
ESD control program is of paramount significance. Training is at the core of
every successful program and is a regulatory requirement. Our training
programs provide employees with the skill levels they require to handle ESD
control programs
Elements of Effective Training Programs
While every company has a different set
of requirements with regard to their ESD control programs, there are certain
elements that are vital to every successful training program.
1. Successful training programs cover all affected employees.
We train employees at every level of the organization from the line
employees to department heads, management personnel, and executives in the
process. We also recommend that subcontractors as well as suppliers should
also be trained in ESD control. We also develop special training modules
specific to job disciplines , educational levels, and organizational
entities. These modules are developed with a special understanding of the
needs and responsibilities of each level and entity.
2. Effective training is comprehensive and consistent.
Our training procedures covers specific procedures with special emphasis on
the physics of the problem as well as the benefits of the program. The
training content is also inclusive of topics such as ESD fundamentals
fundamentals, organization specific ESD details, and the organization's ESD
Program. We also develop the modules with a special understanding of the
role of every employee with respect to the ESD plan.
3. Use a variety of training tools and techniques.
From live instruction to video manuals as well as in-house instructors,
there a variety of tools and techniques for conducting training. They can be
chosen as per the needs and requirements of every organization. A central
repository of materials can be maintained to help employees keep track of
questions that occur beyond the gamut of the formal training sessions.
4. Test, certify and retrain
Training should assure material retention as well as emphasize the
importance of the effort in the same. Properly implementation, testing and
certification motivates employees. Refresher training is a sustained effort
at reinforcing and reminding of the need for improved procedures and a
system can be established for the same.
5. Feedback, auditing, and measurement
There should be motivation and the mechanisms for program improvement.
There is also a need for sharing the data on yield & productivity with
every employee. This demonstrates effectiveness of the program and their
efforts. There should be a tracking data sourced for indicating the time for
retraining and need for modifications. The design and delivery of every
effective ESD training program is as important as the procedures and
materials used.
Auditing
While developing and implementing ESD
control programs is important, there is always a need for continuous review,
auditing, analysis, and obtaining feedback for sustained efficiency and
success of any program. The need for identification of the program's ROI &
justification of savings realized from the program. Regular auditing is a
key factor in the successful management of any ESD control program. Regular
auditing helps in
- Spurring compliance with the established program procedures.
- Strengthening the management's commitment towards the program.
- Fostering sustained improvement.
- Allowing for preventive action to take place
- Allowing for the identification of problems and corrective
action.
- Identification of weak areas
- Allowing for leveraging limited resources in an effective
manner.
- Determining the need for retraining of employees.
- Improving yield, productivity, as well as capacity.
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An ESD audit measures performance against
the defined parameters of standards and procedures. It is a periodic review
that covers every aspect of a ESD control program covering employees,
materials and procedural requirements.
Requirements for Effective
Auditing
Effective ESD auditing revolves around
certain factors such as:
- Specific instrumentation for conducting work area audits. From
electrostatic field meters to resistance meter, and appropriate
electrodes and accessories are essential. There is also a need for a
correlation of values obtained against laboratory values for
ensuring precision.
- Audits should be inclusive of all areas in which there is a need
for ESD control to protect electrostatic discharge sensitive
devices. An audit is also required of various processes, materials,
and procedures used in our ESD control programs.
- Audits should be conducted on a regular basis, dependent on the
actual frequency of facilities and specific ESD problems.
- There is a definite need to maintain trend charts, detailed
records and the preparation of reports. This ensures that specified
procedures are followed on a sustained basis and is essential for
purposes of quality control, as well as corrective action and
compliance with quality standards.
- On the completion of the audit, it is vital to implement
corrective action on the discovery of issues.
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Types of Audits
There are various types of ESD audits:
Program Management Audits
This audit measures the proper management of a program and the management's
commitment to it. It emphasizes factors ranging from effective
implementation plans, pragmatic program requirements, audits &
management. It measures work place compliance and is an effective means of
self-assessment for all companies
Quality Process Checking
It applies classical statistical quality control procedures to the existing
ESD process and is performed by the operations personnel. It ensures regular
maintenance of the program on a daily, weekly or monthly basis.
Work Place Audits
It verifies that program procedures are followed and that ESD control
materials and equipment are maintained within specifications or proper
functioning
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